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The ConnectedRide Cradle turns black after a phone call or the BMW Motorrad Connected app closes. How can I prevent this?

Basically, calls are prioritized by the smartphone's operating system. Therefore, applications such as our BMW Motorrad Connected app are closed or moved into the background.
We cannot influence this setting in the operating systems of smartphones - we recommend that you stop briefly after a phone call while riding and restart the Connected app.
Connectivity
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ConnectedRide Cradle | BMW Motorrad FAQ