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The control of the ConnectedRide Cradle via the Multi-Controller does not work. What can I do?

First check if the cradle is connected.
You can recognize this by the fact that the cradle is visible as connected in the "Connectivity Hub" in the BMW Motorrad Connected app, or the operating elements of the app are highlighted in blue in the Cradle Mode.
Detailed view of BMW Motorrad ConnectedRide app navigation

If you are riding a motorbike with a TFT display, check whether the interface focus is correctly selected.
In "Pure Ride" mode, "TFT" is present in color in the upper left corner of the TFT display.
Detailed view of BMW Motorrad TFT display ConnectedRide Cradle Pure Ride mode

By pressing and holding the menu button upward, you can change the interface focus to the cradle. Then "NAV" is present in color in the upper left corner of the TFT display and the cradle can be operated via the Multi-Controller.
Detailed view of BMW Motorrad TFT display ConnectedRide Cradle navigation mode

Connectivity
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The control of the ConnectedRide Cradle via the Multi-Controller does not work. What can I do?