Loading
Home
Article
1,759

What can I do if my ConnectedRide Navigator stops responding?

If the screen is "frozen", the device no longer responds, or other problems occur, there can be many reasons for this. Perform the following to restart the Navigator:

  1. Take the device out of the navigation holder.
  2. Turn it off with a long press on the button at the back of the device.
  3. Restart the ConnectedRide Navigator – again by pressing the button on the back of the device.


After this "hard reset", the Navigator should work again. Also, always make sure to use the latest software version. You can find this under "Settings > System > System update". There you can see whether you have already installed the current software version.

Navigation
Was this article helpful?

Recommended articles

    16,955

    A Bluetooth connection with your smartphone is required for the telephone and media functions. This is how you set up the connection: Select the "Connectivity Hub" (links icon) ...
    14,068

    You will find the operating instructions for the ConnectedRide Navigator here .
    11,271

    There are 2 ways to import a route: Import via the BMW Motorrad Connected app Start the route import in the BMW Motorrad Connected app. This saves the import in your BMW ID Clou...
    8,306

    Yes. The BMW Motorrad Connected app offers the function of importing and following routes. To do this, select the "Trips" menu , "Route import" and the storage location with the...
    20,086

    With Adaptive Ride Height: Ride height control Adaptive ride height control automatically adapts the ride height to suit the driving speed. After pullaway, the suspension change...
    16,771

    If the battery of the radio-operated key is empty or you do not have the radio-operated key available, you can start your R 1300 GS by placing the spare key in the ring antenna ...
    10,730

    The option riding modes Pro offers you additional riding modes for particularly demanding applications. You can even customize the DYNAMIC PRO and ENDURO PRO riding modes. DYNAM...
    6,093

    Immediately after turning on the Navigator, a pop-up window is displayed on the home screen: "A new update is available". It is best to click directly on the pop-up to be redire...
    5,333

    As long as the vehicle is switched off, the state of charge or the voltage of the battery is checked once a day. If the system ascertains that the values measured in this way ar...
    5,292

    BMW Motorrad offers you preconfigured modes to suit the various purposes: Standard ECO: Range-optimised riding. RAIN: Riding on rain-wet roads. ROAD: Riding on dry roads....
    5,105

    With a BMW ID, all your data is stored in the cloud and all your devices are connected and synchronized via the Internet. For example, all data from your ConnectedRide Navigator...
    4,324

    Follow these instructions: Select the "Connectivity Hub" on the Navigator. Click on "Connect new device" and select either "Rider helmet" or "Passenger helmet". The Navigator sc...
    4,281

    Inside the Vario cases or inside the Vario topcase there is a servomotor that locks or opens the opening push-button on the outside.
    4,118

    Start charging procedure: Turn off standby mode. Turn the charging socket cover in the arrow direction and remove it. Remove the protective cap from the charging plug. Connect t...
    4,110

    In principle, the following settings should be ensured: Access to the smartphone location for BMW Motorrad Connected must be set to ALWAYS Energy optimization for BMW Motorrad C...
    3,937

    To attach the Vario cases to your motorcycle, proceed as follows: Unlock the round protective cap and remove it from the holder. Turn the key in the case lock to the "RELEASE"...
    3,775

    The GPX file must have previously been stored on your iPhone locally or in iCloud Drive. To import the desired route as a GPX file into your BMW Motorrad Connected app, open the...
    3,574

    The ConnectedRide Navigator is an online navigation system that must be connected to the Internet to use all available functions. You have 2 options for this: Connection via Wi-...
    3,320

    After you have selected a location under "Navigation > Start", e.g. by entering an address, you can define on the route preview screen whether the entered position should be you...
    3,075

    Problems with locating your position or GPS problems: Bring the Navigator into the open and hold the position for a few minutes. Problems with the charging process: Check that t...
Loading
ConnectedRide Navigator no longer responds